Retail Supervisor

Hiring contact

General Manager

Department

Merchandise

Exempt/Non-Exempt

Non-Exempt

Job Overview

Responsible for maintaining a high degree of guest and Staff Member satisfaction while assisting with day-to-day operation of retail venue by performing the following duties:

Position Description

• Responsible for ensuring that the retail floor is managed efficiently.
• Ensures the highest quality product reaches our guest and meets specifications.
• Conducts daily shift meetings.
• Assists in training new Staff Members within their department.
• Assists management with motivating, developing, coaching and counseling Staff Members to ensure the proper level of service is being provided to guests.
• Notifies management of low inventory and recommends new inventory.
• Responsible for reporting any Staff Member issues to management.
• Assists management with opening and closing responsibilities.
• Assists with the receiving of merchandise deliveries and stocking of the sales floor.
• Ensures inventory controls are followed to manage retail shrinkage and swelling.
• Consistently maintains the merchandise and visual plan. Assists with maintaining store standards including stocking, cleaning, folding, etc.
• Ensures that all productivity and quality standards are maintained.
• Maintains high-level of knowledge regarding the company’s products and happenings, and communicates
• properly to guests; establishes rapport with all guests through name recognition.
• Performs other duties and tasks as assigned or determined by management and moves with a sense of urgency.
• Adheres to responsible alcohol service established by company policy.
• Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
• Adheres to all company policies and procedures as established in the Staff Member Handbook.

Skills and Experience

• One to two years retail experience.
• Supervisory or management experience preferred.
• Good written and verbal communication skills.
• Ability to interact professionally with other departments and outside contacts.
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
• Good judgment and decision making abilities.
• Basic computer skills, Word, Excel, and Outlook preferred.