Hiring contact

General Manager

Department

Merchandise

Exempt/Non-Exempt

Non-Exempt

Job Overview

Responsible for maintaining a high degree of guest and Staff Member satisfaction while assisting with day-to-day operation of retail venue by performing the following duties:

Position Description

  • Responsible for ensuring that the retail floor is managed efficiently.
  • Ensures the highest quality product reaches our guest and meets specifications.
  • Conducts daily shift meetings.
  • Assists in training new Staff Members within their department.
  • Assists management with motivating, developing, coaching and counseling Staff Members to ensure the proper level of service is being provided to guests.
  • Notifies management of low inventory and recommends new inventory.
  • Responsible for reporting any Staff Member issues to management.
  • Assists management with opening and closing responsibilities.
  • Assists with the receiving of merchandise deliveries and stocking of the sales floor.
  • Ensures inventory controls are followed to manage retail shrinkage and swelling.
  • Consistently maintains the merchandise and visual plan. Assists with maintaining store standards including stocking, cleaning, folding, etc.
  • Ensures that all productivity and quality standards are maintained.
  • Maintains high-level of knowledge regarding the company’s products and happenings, and communicates
  • properly to guests; establishes rapport with all guests through name recognition.
  • Performs other duties and tasks as assigned or determined by management and moves with a sense of urgency.
  • Adheres to responsible alcohol service established by company policy.
  • Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
  • Adheres to all company policies and procedures as established in the Staff Member Handbook.

Skills and Experience

  • One to two years retail experience.
  • Supervisory or management experience preferred.
  • Good written and verbal communication skills.
  • Ability to interact professionally with other departments and outside contacts.
  • Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
  • Good judgment and decision making abilities.
  • Basic computer skills, Word, Excel, and Outlook preferred.